FAQs

General

Who are Homeable?

We have a passionate and diverse team made up of experienced Allied Health Professionals, Product Engineers & Technology Specialists who are all driven to make smart home technology more accessible so its benefits can be fully realised. At Homeable, our goal is to make the smart home of your dreams possible. We’ve made the end-to-end experience of building your smart home easy, accessible and affordable. We believe that by making this process accessible, we will help transform the home environment and promote independence and comfort in the home for people with disability.

How do I get started with Homeable?

If you would like to create your own personalised smart home you can start by requesting a free consultation or, if you already know what smart home products you would like, and don’t require installation, you can purchase Homeable products from our online store.

Who will be installing my solution?

Homeable not only designs your smart home, we also install your new technology for you. Our certified Homeable Installers have expert knowledge in working with people with disability, so you can rest assured that you’re in good hands. We listen to what is important to you, and install and set up your technology how you want it.

What technology does Homeable use?

Homeable has our own range of smart home products that include lights, blinds controllers, sensors, smart plugs and more. We also actively work with and use third parties (Apple, Google, Amazon) in our solutions to ensure interoperability.

Support Coordinators & OTs

How can Homeable help my client?

Smart Home Technology and automation can be a powerful enabler to unlock empowerment and independence for people with disability. But smart home technology is often complex to navigate, difficult to install and overall inaccessible for people with disability. This is where Homeable comes in. We offer an end-to end service so that individuals can feel more safe, independent and comfortable in their own home.

How can I refer my client?

You can complete the smart home assessment on behalf of your client. Once you have submitted their smart home assessment you will be redirected to book in their 30 minute virtual consultation. Alternatively, you can contact us at team@homeable.com.au or call 0418 210 085. Find more info here.

Is it covered by NDIS?

Yes, smart home technology is considered assistive technology. Participants can use their Core-consumables funding if their solution is under $1500 or if they have assistive technology in their capital funding, it can be covered by that. Our education sessions can be purchased using a participant’s capacity building.

Learn more about the NDIS process with Homeable >

Does Homeable provide a quote?

Yes. Once we have completed the consultation, we will provide a design brief with the proposed smart home solution and a quote. Once a quote has been accepted, we will convert it to an invoice.

Can the Smart Home Consultation occur in person?

On request, Homeable may be able to conduct the consultation in person. This is dependent on the client’s location and the travel distance. If your client would like their consultation in person, please feel free to contact us once you have submitted their smart home assessment and have been redirected to book in their consultation.

NDIS

Are you an NDIS provider?

Homeable is a registered NDIS provider.

How can customers use their NDIS plan?

Smart home technology can come out of participant’s Capital budget if they have funding allocation to assistive technology. If they do not have AT funding within their Capital budget we can create a solution under $1500 so that it can come out of their Core-Consumables budget.

We provided services under these registration groups:

103 Assistive Products for Personal Care and Safety
113 Vision Equipment
22 Hearing Equipment
123 Assistive Products in Household Tasks
124 Communication and Information Equipment

Learn more about the NDIS process

Where is your data stored?

All our device data is stored within an AWS data center in Central Europe. Our customer data is stored within an AWS data center in the US.

Data

Returns and Refunds

What is your returns and refunds policy?

Our Shipping, Returns and Warranty Policy can be found here

What is Homeable’s COVID-19 Vaccination Policy?

All Homeable employees have at least two Covid vaccinations. These are submitted as part of the onboarding process of new employees to ensure the safety of our customers, their family and our colleagues.

What actions is Homeable is taking to combat COVID-19?

All our employees undertake mandatory infection prevention training yearly. This includes hand hygiene, cough etiquette and updated covid-19 information.
As well as this, it is mandatory that all employees who are unwell, stay at home. When we arrive for an install we will always ask if you would prefer we wear a face mask.