Shipping & Delivery
Shipping on products bought on Homeable Online Store
Our delivery services provide secure and traceable delivery via Australia Post. Orders are normally processed and shipped within 2 business days(Mon. – Fri.).
If you purchase a product from Homeable’s Online store, your order will ship directly to the address you specified on purchase.
You will receive a shipping notification email, with a tracking number when your product ships.
All our deliveries are shipped with Aus Post, meaning that sometimes there may be delays outside our control if Aus Post are experiencing increased demand.
Delivery should be expected 2-6 business days from dispatch, depending on shipping option selected.
Aus Post Standard Delivery $10.00
Aus Post Express Delivery $16.00
Delivery with install
If Homeable has created a personalised smart home solution for you, our Smart Home Technician will personally deliver the product to you during your installation appointment.
Returns & Refunds
We are so sure you will love the Homeable products and services that we provide free, change-of-mind returns of hardware for 30 days from date of purchase, or date of installation, whichever occurs last. This includes hardware purchased with or without an installation.
Returns and Refunds Policy
This Returns and Refunds Policy applies to all products and devices purchased from Homeable’s Online Store and products installed as part of your personalised smart home solution.
Returns Period.
We offer a 30-day return period for all products and devices purchased on the Homeable Site or as part of Homeable’s Personalised Smart Home solution. You have 30 days from date of delivery to initiate a return. Once your return has been initiated, you will have an additional 7 days to package and ship your products or devices back to us.
Returns Process.
To initiate a return, click here to lodge a return request. For a ‘change of mind’ return, the customer will be required to de-install the technology and return the item/s in original condition and packaging. The customer will also be required to cover the cost of shipping to return the item/s for ‘change of mind’.
Returns Eligibility.
To be eligible for a refund, all products or devices must be returned in their original condition and include the original packaging, plus any associated cables and documentation. We also do not accept returns for products or devices that were sold as part of a Gift With Purchase promotion, unless all components of the Gift With Purchase promotion are returned as well (some exclusions apply).
Refunds.
Refunds will only cover the price of the original product(s) or device(s) and any associated taxes. Refunds will be credited to your purchase payment method within ten (10) business days following our receipt of the product or device. Shipping fees are non-refundable.
Refunds are not applicable for education sessions that have already occurred.
Product Warranty
Each product has a manufacturer warranty. The warranty can be found under product specifications on the product detail pages.
If there is a problem with your product and the issue occurs within the product warranty window, please contact us at team@homeable.com.au or request a call back so we can assist you with a replacement.
If there is an issue with your product, and the problem occurs outside the warranty window, please contact us and we will assist you with your enquiry.
Installation Appointments
Installation appointments are scheduled during your initial smart home consultation. During the installation appointment, the Homeable technician will deliver your product/s and device/s, install, set-up, and configure your device, and show you how to use the technology, as well as any related features and applications.
Prior to your scheduled installation appointment, Homeable will contact you: (i) 24 hours before your service appointment; (ii) the morning of your service appointment; and (iii) one (1) hour before the estimated arrival window of your service appointment.
Installation Changes, Cancellations, and Fees
Once your Installation is booked, you may only make service changes, Installation appointment changes, and cancellations by emailing team@homeable.com.au or contacting us here
For Installation cancellations or to reschedule your Installation appointment, please contact us at least twenty-four (24) hours prior to your Service appointment. If you fail to cancel your Installation appointment within 24 hours (without good reason), you may be charged a $99 ‘Late Cancellation’ Fee.
If yourself, or your nominated person is not present when Homeable arrives for your Installation appointment, you may be charged a $110 ‘No Show’ Fee.
Installation Warranty
We provide a 30-day workmanship warranty on the Service(s) following the Service Date. In the event that you (i) notify Homeable of a defect in workmanship in the Services within thirty (30) days following the Service Date and (ii) we confirm the existence of such defect of workmanship, then we will correct such defect in workmanship.
For workmanship refunds, customers have two options:
1. Reinstallation- An alternative Homeable installer will come to reinstall the equipment at no cost and will repair any damages
2. Deinstallation and original installation refund- Any damages will be repaired at no cost, the technology will be removed and you will be provided a refund
*This Service Warranty: (a) does not apply to any defects resulting, in whole or in part, from your or third-party acts or omissions (including, without limitation, abuse or misuse of the product or devices); (b) does not apply to any products or devices (including, without limitation, any defects in the products or devices); and (c) is non-transferable.
Homeable also provides you with technical support regarding your technology via email and telephone. In the event that Homeable is unable to solve a technical problem regarding the technology over the telephone, then you may request that we schedule a technician visit if deemed necessary. For technical support or to notify Homeable of a defect in workmanship of the Services, please email team@homeable.com.au or contact us here